Terms of Service

1. Acceptance of Terms

By accessing or using Sorraia ("the Service"), a service operated by Sado Labs Inc. ("Sado Labs", "we", "our", "us"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.

2. Description of Service

Sorraia is a platform for creating embeddable forms, booking calendars, shops, AI chat and WhatsApp buttons. The Service allows you to build forms, configure appointment scheduling widgets, connect calendar providers, sell products through hosted checkout, add an AI chat agent and WhatsApp buttons to your website, and forward submission and order data to external webhooks.

3. Account Registration

You must create an account to use the Service. You are responsible for maintaining the security of your account credentials and for all activity under your account. You must provide accurate and complete information during registration.

4. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose
• Submit or collect data in violation of applicable privacy laws
• Attempt to gain unauthorized access to the Service or its infrastructure
• Interfere with or disrupt the Service or its servers
• Use the Service to send spam or unsolicited communications
• Reverse engineer, decompile, or attempt to extract the source code of the Service (except where permitted by law)

5. Your Data

You retain ownership of all content you create through the Service, including form configurations, booking widgets, product catalogs, and submission and order data. You are responsible for ensuring that your collection and use of end-user data through forms, booking widgets, and checkout complies with applicable privacy laws (including GDPR, CCPA, and other local regulations).

6. Embed Widgets & Third-Party Sites

When you embed Sorraia widgets on third-party websites, you are responsible for obtaining necessary permissions from those site owners. Sorraia widgets may capture third-party tracking cookies present on the host site — you are responsible for disclosing this in your own privacy policies.

7. Calendar & Third-Party Integrations

The Service integrates with calendar providers you connect, such as Google Calendar, and with other third-party services. Your use of these integrations is subject to the respective terms and privacy policies of those providers. We are not responsible for the availability or functionality of third-party services.

8. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted access to the Service. We may perform maintenance, updates, or modifications that temporarily affect availability. We will make reasonable efforts to provide advance notice of planned downtime.

9. Plans & Pricing

The Service offers a free plan and paid subscription plans. The Free plan is free for as long as you use it and requires no payment method. Paid plans are billed when you subscribe and at each renewal, monthly or yearly as selected at checkout. We may modify features, introduce new plans, or change pricing; we will provide reasonable notice before any change that affects your use of the Service. Prices are stated exclusive of taxes unless otherwise noted, and you are responsible for any applicable taxes; this includes the price of lifetime codes (see Section 10).

10. Refunds & Cancellation

• Charges. Your payment method is charged at the time you subscribe and on each renewal date until you cancel. Cancellation takes effect at the end of the current billing period; you keep paid features until then.
• Cancel anytime. You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period; you keep access to your paid features until then.
• Monthly plans. Fees for monthly plans are non-refundable. Cancelling stops future renewals but does not refund the current month.
• Annual plans. For annual plans, you may request a full refund within 30 days of your first annual charge (the initial purchase). This 30-day money-back guarantee applies to the first annual charge only, and not to any subsequent renewal.
• Lifetime codes. A lifetime code bought directly from us (at sorraia.app/lifetime) is a one-time purchase, not a subscription: the code itself never renews. “Lifetime” means for as long as we offer the Service, with the limits of the code’s tier as published on that page. Redeeming a code records a no-cost billing arrangement on your account; paid add-ons you choose are billed separately. You may request a full refund of a code within 30 days of its purchase, no questions asked, by replying to your codes email or writing to support@sorraia.app; a purchase of several codes may be refunded in whole or code by code, and when part of a purchase is refunded, its unredeemed codes are revoked first. A refunded code is revoked: it can no longer be redeemed, and if it was redeemed, the account it was redeemed on steps down one lifetime tier — and returns to the Free plan once it holds no codes, with anything over the Free plan's limits paused. A payment that is disputed with your card issuer revokes the codes it bought in the same way. A code redeemed on an account that is later deleted is not re-issued.
• Discretionary refunds. Beyond the guarantees above, refunds are at our sole discretion and are considered case by case. Nothing in this Section obligates us to provide a refund except the first-annual-charge guarantee and the lifetime-code refund window described above.
• Payments you collect from your customers (carve-out). The Service lets you, as a merchant, collect payments from your own customers through your own connected Stripe account. Those payments are solely between you and your customers — Sado Labs Inc. is not a party to them. The refund terms in this Section cover your Sorraia platform subscription fees and lifetime codes only. Refunds, chargebacks, and disputes on payments you collect from your customers are your responsibility to handle through your connected Stripe account; Sado Labs Inc. does not issue refunds on your behalf to your customers.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SADO LABS INC. SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES RESULTING FROM YOUR USE OF THE SERVICE.

12. Termination

We may suspend or terminate your access to the Service at any time for violation of these Terms. You may delete your account at any time. Upon termination, your data will be deleted in accordance with our Privacy Policy.

13. Governing Law

These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-laws principles. You agree to the exclusive jurisdiction of the state and federal courts located in Delaware for any dispute arising out of or relating to these Terms or the Service.

14. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by posting a notice on the Service. Your continued use of the Service after changes constitutes acceptance of the updated Terms.

15. Contact Us

If you have questions about these Terms, please contact us at support@sorraia.app.

Sado Labs Inc. · 251 Little Falls Drive, Wilmington, DE 19808 · +1 302 618 1154